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[Templates] Learning - GM
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Session 1 - Venue standards & System setup
(22)eLearning onboarding (set up and chase completion)
26 - 27 Jan @ 11:45 pm
1
Accessing policy documents and where to find them?
26 - 27 Jan @ 11:45 pm
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Using task manager & Checklists correctly
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Customer Journey standards
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Daily venue walk around; Hazard spotting & Corrective actions
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Online training completion & Chasing staff compliance
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Venue Health and Safety standards (Black Box)
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Venue Management: Lighting, heating, music, smell, feel.
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First Aid box locations, checks, replenishment
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Gas storage and handling (cages, signage, regulators)
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Pest control: spotting signs, logging, calling contractors
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Reporting near misses vs accidents
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Risk assessments: where, how to use, when to escalate
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Understanding COSHH information in venue
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Wet floor control (signage, mopping standards, guest routes)
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Aggression/violence response and when to involve police
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Allergens: folders location, response, escalation
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Challenge 25: when/how to challenge, acceptable ID
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Complaints / refunds: process, language, escalation
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Disabled access considerations (ramps, pathways, table choice)
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Managing intoxicated guests, cut offs, team safety
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Specials / pie / soup communication and menu expectations
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Session 2 -Comms, Incidents & Handover
(4)Digital incident logging and accurate reporting (Task Manager)
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Internal communication channels
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Using Fourth for stock and orders
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Shift reports and handovers
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Session 3 - Licensing, Legal & Risk
(17)Authorisation for alcohol sale: DPS awareness and licence display
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Authorisation: personal licence responsibilities (where applicable)
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Authorisation: signed off to sell alcohol
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Refusing service: calm language, back up team, keep safe
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Challenge 25: acceptable forms of ID
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Challenge 25: how and when to challenge
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Challenge 25: recording refusals (if required)
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Drunk guest identification
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Incident logs and CCTV: recording incidents and removals
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Refusing service/removal: no ID / intoxicated / aggressive
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Police liaison and Barwatch: when to call police
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Police liaison: Barwatch/local schemes usage
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Police/local authority footage request process
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CCTV awareness and GDPR basics
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Licensed hours: responsibilities at start/end
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Licensing rules: standard hours
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TENs/extensions basics
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Session 4 - People & Leadership foundations
(15)Appearance & uniform expectations
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Communication style and tone: clear and fair
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Minor conduct issues and early conversations
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Timekeeping, attendance, and shift readiness
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Sickness and absence reporting
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Not HR: must not give HR advice
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Respecting boundaries and when to escalate
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Staying calm under pressure
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Taking command of the floor without being overbearing
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Allocating tasks and roles based on skill and capacity
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Setting service pace and standards
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Motivating the team (before/during/after service)
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Building credibility through consistency and fairness
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Decision making when rules are not explicit
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When to escalate to GM or Ops (and how to present)
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[Templates] E-Learning - Onboarding
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E-Learning
(21)Your legal obligations as an employer
2
Health & Safety Awareness
1
Manual Handling
0
Short Term Sickness - A Practical Guide To Managing
0
Bullying & Harassment in the Workplace - A guide for managers
0
Atlas for Health & Safety Coordinators
0
Fire Extinguisher Use
9 - 10 Feb @ 11:45 pm
0
Return to Work Interviews
0
CPR Awareness - Certified
0
Appraisal - How to Conduct an Effective Appraisal
0
Hints & Tips for Effective Recruitment & Selection - Part 1
0
Hints & Tips for Effective Recruitment & Selection - Part 2
0
Stress in the workplace
0
Employment Tribunal - What you need to know.
0
Employment Tribunal - How to prepare for a hearing
0
Fire Safety Awareness
0
Risk Assessment Awareness
0
Lone Working
0
Employment Tribunals - What happens at a hearing
0
Equality Act 2010, Personal Protective Equipment, COSHH
0
Atlas for Managers, Atlas 2.0 for Employee's
0
[Templates] Compliance - GM
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Risk Assessments - All need to be understood and signed
(5)General Risk Assessments G1 - G25
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Kitchen Risk Assessments K1 - K11
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Hotel Risk Assessments H1 - H4
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Public Areas External Risk Assessments PE1 - PE5
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Public Areas Front of House Risk Assessments PF1 - PF3
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[Templates] Day 2 Induction - Flying GM
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Day 2
(6)Meet Buddy GM
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Menu knowledge
1
Allergens awareness
1
Service standards
1
ResDiary training
1
Core Manual
0
[Templates] Day 3 Induction - Flying GM
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Day 3
(5)End of week (EOW) Procedure
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Cash up & reconciliation
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Banking
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Change Ordering
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Adyen
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[Templates] mya-training
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Welcome & Introductions
(3)Meet the HR team & key support contacts
10 - 26 Feb @ 11:45 pm
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Overview of the company’s history, values, and brand structure.
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Introduction to our venues and services, including a look at both the Tap Brand and Flying Brand service manuals.
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Office Tour & Team Introductions
(2)Tour of the main office facilities, including storage areas (glassware, decorations, and other supplies).
0
Introduction to the HR and support office teams with an explanation of each person’s role, responsibilities, and working hours.
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Company Handbook and Health & Safety Procedures
(2)Issuing of the Employee Handbook.
0
Overview of key company policies, code of conduct, and health & safety responsibilities.
0
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Overview of Role and Responsibilities
(2)In-depth review of your Job Description.
0
Discussion of General Manager duties, expectations, and performance standards.
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Introduction to Key Systems
(2)Demonstration and login overview of Fourth, Wagestream, and Atlas systems.
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Explanation of how these tools support scheduling, payroll, and HR management.
0
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Group Operations Session
(4)Detailed discussion of your role, objectives, and short-term priorities.
0
Review of venue management expectations, team leadership, and performance goals.
0
Overview of wine ordering procedures and supplier contacts.
0
Open Q&A session for any initial questions or clarifications.
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Payroll Induction
(3)Step-by-step explanation of payroll processes, deadlines, and documentation requirements.
0
Overview of daily closing procedures, forecasting responsibilities, and managing absences within the system.
0
Clarification of the expenses and mileage process
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Venue Visits
(5)Venues to Visit: The Flying Pig The Bowness Tap Rooms The Flying Fleece The Ambleside Tap Yard The Yewdale Inn
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Introduction to the General Managers and team members at each site.
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Guided tour of each venue with an overview of its layout, service style, and operational focus.
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Discussion of how each site is managed individually while aligning with the company’s overall brand standards.
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Opportunity to ask questions and gain insights into the company culture and expectations across all venues.
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Day 2
(6)Meet Buddy GM
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Menu Knowledge
0
Allergens Awareness
0
Service Standards
0
ResDiary training
0
Induction Manual
0
[Templates] Remove a GM
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IT removal from system
(9)Block Microsoft Access - And/Or remove license
0
Remove from CCTV
0
Remove from Startle
0
Remove from Stripe
0
Remove from Adyen
0
Remove from Amazon Business Prime
0
Remove From Gift Up
0
Remove from any Paxton locks at CPU
0
Remove from Resdiary
0
[Templates] E-Learning - Onboarding (Cloned)
0
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E-Learning
(21)Your legal obligations as an employer
0
Health & Safety Awareness
0
Manual Handling
0
Short Term Sickness - A Practical Guide To Managing
0
Bullying & Harassment in the Workplace - A guide for managers
0
Atlas for Health & Safety Coordinators
0
Fire Extinguisher Use
9 - 10 Feb @ 11:45 pm
0
Return to Work Interviews
0
CPR Awareness - Certified
0
Appraisal - How to Conduct an Effective Appraisal
0
Hints & Tips for Effective Recruitment & Selection - Part 1
0
Hints & Tips for Effective Recruitment & Selection - Part 2
0
Stress in the workplace
0
Employment Tribunal - What you need to know.
0
Employment Tribunal - How to prepare for a hearing
0
Fire Safety Awareness
0
Risk Assessment Awareness
0
Lone Working
0
Employment Tribunals - What happens at a hearing
0
Equality Act 2010, Personal Protective Equipment, COSHH
0
Atlas for Managers, Atlas 2.0 for Employee's
0
[Templates] E-Learning - Onboarding (Cloned)
0
â–¾
E-Learning
(21)Your legal obligations as an employer
0
Health & Safety Awareness
0
Manual Handling
0
Short Term Sickness - A Practical Guide To Managing
0
Bullying & Harassment in the Workplace - A guide for managers
0
Atlas for Health & Safety Coordinators
0
Fire Extinguisher Use
9 - 10 Feb @ 11:45 pm
0
Return to Work Interviews
0
CPR Awareness - Certified
0
Appraisal - How to Conduct an Effective Appraisal
0
Hints & Tips for Effective Recruitment & Selection - Part 1
0
Hints & Tips for Effective Recruitment & Selection - Part 2
0
Stress in the workplace
0
Employment Tribunal - What you need to know.
0
Employment Tribunal - How to prepare for a hearing
0
Fire Safety Awareness
0
Risk Assessment Awareness
0
Lone Working
0
Employment Tribunals - What happens at a hearing
0
Equality Act 2010, Personal Protective Equipment, COSHH
0
Atlas for Managers, Atlas 2.0 for Employee's
0
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